FAQS
WHAT ARE THE PAYMENT OPTIONS?
Please note that we do not have a payment gateway, kindly make an EFT to the account below to complete your order.
50% deposit is allowed and the balance can be paid upon collection/delivery
Please make deposit to
Account details
Bank name:Standard Bank
Branch name:ONLINE BANKING
Branch code:7654
Account holder:MS ANELISIWE A TONISI
Account number:10 13 935 162 9
Account type:CURRENT
Ref: Customer name
Please send proof of payment to +27655482877 once done.
WHAT IS YOUR RETURN POLICY?
EXCHANGES
Our policy lasts 7 days. If 7 days have gone by since your purchase, we can’t offer you an exchange.
Only items that are damaged upon receipt are legible for an exchange.
Items must be returned unused and in the same condition that you received them.
REFUNDS
•Since our products are custom made to your size, we do not offer any cash refund once the order is in process. A refund in a form of a store card will be given.
SHIPPING
To return your product, you may contact us to get the shipping address.
You will be responsible for paying for your own shipping costs for returning your item.
SIZING POLICY
Unfortunately sizes can not be altered. Once a customer has purchased an item they MUST ensure their sizing is correct as a refund will not be issued for incorrect sizing. However an exchange will be processed if sizes are available in stock and the Exchange Policy rules have been abided.
For a refund or exchange:
Email xhosabrides@gmail.com
within 2 business days of receiving the item.
DO YOU OFFER GIFT CARDS?
REFUNDS
•Since our products are custom made to your size, we do not offer any cash refund once the order is in process. A refund in a form of a store card will be given.