POLICIES AT XHOSA BRIDES EMPORIUM

Service as It Should Be

EXCHANGES

• Our policy lasts 7 days. If 7 days have gone by since your purchase, we can’t offer you an exchange.

• Only items that are damaged upon receipt are legible for an exchange.

•  Items must be returned unused and in the same condition that you received them.

REFUNDS

•Since our products are custom made to your size, we do not offer any cash refund once the order is in process. A refund in a form of a store card will be given.

SHIPPING

• To return your product, you may contact us to get the shipping address.

  
  

• You will be responsible for paying for your own shipping costs for returning your item.

  
  

• We ship to your nearest Postnet(2-3 days) or Pep(3-5 days) for R100.

  Quotes are only valid for 7days upon enquiry, as prices are subject to change, this excludes Sale items. 

  
  

  SIZING POLICY

   

  Unfortunately sizes can not be altered. Once a customer has purchased an item they MUST ensure their sizing is correct as a refund will not be issued for incorrect sizing. However an exchange will be processed if sizes are available in stock and the Exchange Policy rules have been abided.

  
  

  For a refund or exchange:

  Email xhosabrides@gmail.com

  within 2 business days of receiving the item.